accountmanagement@fshealth.com
sales@fshealth.com
A: Inform your FSH Sales Director. They will coordinate with our client services team to provide you with available times to have a one-hour onboarding call with your team and the client’s team. Once a time has been decided, the FSH Sales Director will send a calendar invite to you and the client (if the FSH Sales Director does not have the client contact information, he/she may request that you forward the invite over to the client contacts).
A: We suggest:
A: The account manager will go over the telemedicine patient experience, communication strategy, reporting, eligibility file details, billing and next steps.
A: At the end of the onboarding call, the account manager will send an email to the main client point of contact to complete pending information on our onboarding website. Required details that the client will provide/receive through this website are:
A: Every client has access to submit their file to FSH through our employer portal. There is no fee to use our portal. If a client has at least 250 employees and would like to set up an automated file feed, we can integrate with their TPA (this is usually decided during the onboarding call).
A couple of things to note about automated file feed integrations:
A: Every client will have access to on-demand monthly reports via the employer portal. In addition:
A: All contracting questions should be directed to your First Stop Health Sales Director while all other client questions can be directed to the Account Manager.