The document provides an overview of First Stop Health’s Primary Care solution, emphasizing its holistic, virtual approach to healthcare. It aims to enhance population health and wellbeing while reducing healthcare costs for employers.
Key features include:
- Urgent Care: 24/7 access to board-certified doctors through mobile apps, websites, or phone calls, allowing patients to avoid waiting rooms.
- Preventive Care: Routine screenings, lab orders, imaging, and procedures aligned with United States Preventive Services Task Force (USPSTF) guidelines.
- Chronic Disease Management: Support for conditions like diabetes, cardiovascular disease, and substance use through primary care physicians, educators, and health coaches.
- Clinical and Benefit Navigation: Care coordination, smart referrals for in-person care based on cost and quality, and support for employer-sponsored benefits and billing inquiries.
- Wellness Specialist Support: Care from board-certified health coaches, certified diabetes educators, and registered dietitians.
Our virtual care ensures patient engagement through personalized messaging campaigns and guarantees performance with measurable outcomes.
Patients benefit from an enhanced care experience, including hands-on follow-up, personalized treatment plans, and support for mental and physical health concerns. We achieve a +96 Patient Net Promoter Score (NPS) through the thorough, empathetic, and knowledgeable approach of providers.
This innovative virtual primary care model emphasizes accessibility, patient education, and long-term health management, aligning care with patients’ personal and professional needs.
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