Urgent Care

A solution that drives employee engagement

A solution that drives employee engagement

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Urgent Care Features

Not Your Typical Employee Benefits Solution

  • Members save time and feel better faster thanks to 24/7 access to caring board-certified doctors.
  • Using our mobile app, website, or with a phone call, patients avoid waiting rooms and paperwork — getting the quality, convenient care they deserve.
  • Our Urgent Care puts the care back in healthcare.
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45% Average Utilization

Industry-leading Urgent Care utilization that opens the door to other First Stop Health solutions

Custom Engagement Campaigns

To drive our industry-leading utilization, we organize and fund persona-based employee engagement campaigns

Amazing Patient Experience

No pre-registration needed — contact a doctor whenever and wherever needed

For the Family

Members can add up to 7 family members at no-cost regardless of health plan status

$0 Costs for Visits

No-cost care for members and their families and visits do not incur claims

Smart Reporting

Integrated reporting, quarterly review meetings for employers and one onboarding process

An Urgent Care solution that actually works – guaranteed

Performance guarantees ensure the success of our solutions and employees fees are 100% at risk.

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<6 Minutes

to connect with a doctor (on average)

45%

average Urgent Care utilization

Easy Access, Exceptional Member Experience
An urgent care doctor is just a few clicks away with First Stop Health. We connect members with doctors in under 6 minutes to get them the care they need, faster.
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+80

Patient Net Promoter Score (NPS)

 

 
24/7

Quick, $0 access to care for members and their families via phone, app, or web

 

 

"At 4:30AM, I requested a visit. I assumed I would get a call during regular business hours, but a doctor called within moments. I was probably on the phone with them for less than 2 minutes - we discussed my symptoms and they said they would order a prescription for me. Probably 5 minutes after that call, I received a text that my prescription order had been sent to my preferred pharmacy. It was all done so fast! I didn't have to leave my bed, get dressed, or see anyone. That's what I call convenient!"

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First Stop Health patient

Indiana

"I was a first time user and couldn't be more happy with my experience. Everything was so easy and fast! When you're sick the last thing you want to do is sit in a waiting room forever so being able to do all of this from the comfort of my house is amazing! The doctor was so nice and really cared about what problems I was having. My prescriptions were sent to my pharmacy within minutes. I will be using this going forward. Thank you so much!"

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First Stop Health patient

Pennsylvania

Urgent Care Overview
Urgent Care Overview

Patients save time and feel better faster thanks to 24/7 access to caring, licensed doctors. Using the First Stop Health app, website or with a phone call, patients avoid waiting rooms and paperwork — and get the quality, convenient care they deserve.

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FAQs

Your Urgent Care Questions Answered

Urgent Care treats non-emergency, common issues like sinus infections, sore throats, earaches, dermatological concerns and more. Doctors can also advise on physical problems and answer medical questions. 

Insurance companies do offer Urgent Care; however, wait times are often long, and visits can be rushed. For patients, carrier-embedded Urgent Care requires registration and payment. For employers, Urgent Care visits are tied to the medical plan and impact claims like other healthcare costs. 

First Stop Health supports employers by guaranteeing high utilization and savings, offering employee engagement initiatives and providing detailed monthly reporting. For employees, we offer little-to-no consult fee, no pre-registration, and access within 6 minutes (on average) to see a doctor and care that people love®. And for employers, there are no claims to impact healthcare costs.

In today’s workforce, there are many barriers to getting care. Whether it’s avoiding missed workdays, inconvenience or high costs, employees are less likely to seek care – ultimately affecting their own and their employer’s productivity. Urgent Care is a great resource to support employees’ mental and physical health.

Request a Proposal

Get a custom proposal to see how we can support employee populations and enhance benefits packages.

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